NEW QUESTION 1
Which two statements are true regarding the correlation between launch conditions and message scenarios within OFSC?

• A. A given launch condition can be assigned to multiple message scenarios simultaneously.
• B. A given launch condition can only be assigned to one message scenario at a time.
• C. A given message scenario can only include one launch condition at a time.
• D. A given message scenario can include multiple launch conditions simultaneously.

Answer: BD

Explanation:
https://docs.oracle.com/en/cloud/saas/field-service/18a/famsc/message-scenario-configuration-guide.pdf

NEW QUESTION 2
The "Activity has not been started X minutes after ETA" display warning is set to 10 minutes. An activity's ETA is 9:00, the current time is 9:20 and the activity has not yet been started. Which warning will take place as a result of that configuration setting?

• A. The activity turns red and a Resource Tree warning appears.
• B. The activity turns red, a Resource Tree warning appears, and a message scenario is launched (if configured).
• C. The activity turns red
• D. A Resource Tree warning appears and a message scenario is launched (if configured).

Answer: D

NEW QUESTION 3
A customer plans to use the Core REST API 'JulkUpdate' command for loading activities into Oracle Field Service Cloud (OFSC).
Which two statements are correct regarding how OFSC processes these requests?

• A. The request is processed as multiple transactions, meaning one could fail while others process successfully.
• B. If no activity is found matching the key field value in the request, then a new activity will be created.
• C. If no activity is found matching the key field value in the request, then the transaction fails and returns an error.
• D. The request is processed as a single transaction, meaning if one activity fails to process, then the entire transaction fails.

Answer: B

NEW QUESTION 4
A customer is planning on managing as many of their Oracle Field Service Cloud (OFSC) configuration elements as possible via the Metadata REST API.
Which three objects can be both retrieved and created/modified via the Metadata API?

• A. Capacity Areas
• B. Applications
• C. Capacity Categories
• D. Organizations
• E. Properties

Answer: ABC

NEW QUESTION 5
A customer has found that there are some instances where their technicians have recorded either exceptionally short (for example, "one-minute-wonders") or long (for example, they forgot to set the status to "complete") activity durations.
Given the importance of accurate data in a time-based self-learning system, which two constraints are in place and can be modified to ensure that outlier circumstances such as these do not affect future activity duration estimations?

• A. "Minimum relevant duration time in minutes" and "Maximum relevant duration time in minutes"
• B. "Personalize the estimation of activity duration" and "Initial ratio of activity duration"
• C. "Lower limit for personal ratio to calculate duration" and "Upper limit for personal ratio to calculate duration"
• D. "Minimum relevant travel time in minutes" and "Maximum relevant travel time in minutes"

Answer: AB

NEW QUESTION 6
Your company has three different levels of 'VIP' customers - Gold, Silver, and Bronze.
There is a read-only 'VIP Levef property where one of these options will appear on the 'Edit/View Activity' form of every applicable activity.
Any Gold VIP customers should be offered a free three-month streaming VoD service trial as a token of appreciation.
If they accept, a record of that must be maintained. A 'VoD Service Trial' Integer check box property has been created.
What must you do in order to ensure that the check box is visible on the Edit/View Activity form only for Gold VIP members?

• A. Create a filter to only show the 'VoD Service Trial' property if 'Gold' appears on the Edit/View Activity form.
• B. Use a regular expression to limit valid entries for the 'VoD Service Trial' property to 'Gold' only.
• C. Add the VoD Service Trial' property with a default value of 'Gold' to the Edit/View Activity form.
• D. Add the 'VoD Service Trial1 property with a conditional visibility to the Edit/View Activity form.

Answer: B

NEW QUESTION 7
A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?

• A. Password must contain upper and lowercase letters.
• B. Password must contain special symbols.
• C. Password must differ from old password.
• D. Password must not contain more than X characters.
• E. Password must not contain personal details.
• F. Password must contain letters.

Answer: BCEF

Explanation:
https://docs.oracle.com/cloud/august2015/servicecs_gs/FAADU/FAADU.pdf

NEW QUESTION 8
Which two statements are true regarding integrations between OFSC and DBaaS?

• A. Customers with a BICS instance can use DBaaS as a data source for data migration to extend the current BICS data limit.
• B. Integration supports the transfer of OFSC data directly into DBaaS either in bulk once per day or automatically in real-time.
• C. Integration enables automatic bulk import of DBaaS data directly into OFSC as part of the Daily Upload file.
• D. DBaaS integration enables OFSC to act as a system of record for activity data.

Answer: AB

NEW QUESTION 9
Which two statements are correct regarding the use of planned capacity management?

• A. Planned capacity can only be set if the capacity area is configured to manage booking based on time slot.
• B. Planned capacity can be set at the day level only for a given capacity area and it's organization units.
• C. Planned capacity can be automatically calculated by entering the preferred variance as compared to available capacity.
• D. Planned capacity can be entered either by resources or capacity (days, hours, minutes) depending on what is configured in the 'Working time unit' parameter.
• E. Planned capacity can be set at the day, capacity category and time slot levels for a given capacity area and it's organization units.

Answer: AD

NEW QUESTION 10
Which two settings must be configured to ensure that an alert will display in the Dispatch Console when a resource does NOT activate their route on time?

• A. Configure a message associated with the "Route is not activated" launch condition within a Message Scenario.
• B. Create a resource filter that has an "Activated contains Activated" condition for use in the List/Time/Map/Daily views.
• C. Configure the "Route has not been started XX minutes after the start time of resource work day" alert setting from the Display screen.
• D. Select the "Enable 'Not activated in time' alert and trigger" within the appropriate Resource Types configuration screen.

Answer: CD

NEW QUESTION 11
Which three options represent capabilities of the broadcast feature within Collaboration initiated via OFSC Mobility?

• A. broadcast messages to users based on their assigned Collaboration group(s)
• B. broadcast messages to users based on their proximity to a location on the map
• C. broadcast messages to users based on their compliance with Smart Location settings
• D. broadcast messages to users based on their matches to an activity's work zone, work skill, and timing requirements
• E. broadcast messages to users based on their assigned Help Desk(s)
• F. broadcast messages to users based on their assigned User Type

Answer: CDF

NEW QUESTION 12
Which two settings are required to ensure that the "Not activated on time" alert is shown in the GUI for a resource in the system?

• A. Configure the "Route has not been started XX minutes after the start time of resource work day" Alert setting.
• B. Create a resource filter that has an "Activated contains Activated" condition.
• C. Create a "Not activated on time" action link on the resource's Activate Queue.
• D. Create a "Route is not activated" launch condition in Message Scenarios.
• E. Select the "Enable 'Not activated in time” alert and trigger" within the Resource Type features of that resource.

Answer: BE

Explanation:
Reference https://docs.oracle.com/cloud/august2015/servicecs_gs/FASMU/FASMU.pdf

NEW QUESTION 13
Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the day when making automated assignments.
What two configurations are required to be in place to support this requirement?

• A. Resource's "Start location" must be assigned for each weekday that routing should assign resource work.
• B. Resource's Home Zone Center must be assigned for each weekday routing should assign that resource work.
• C. Resource's "Start location" must be configured as a shared location at the resource's parent level in the resource tree.
• D. The resource type setting "Working time includes travel to first activity" must be selected.

Answer: AD

NEW QUESTION 14
Your customer has enabled the setting 'Personalize the estimation of activity duration' for a given Resource Type.
What is the consequence of this setting for resources of that type?

• A. It ensures that all new resources of this type will have the same duration ratios based on the company-level duration estimations.
• B. It ensures that the same activity durations for resources of this type will be applied to all Activity Types.
• C. It ensures that activity durations recorded for resources of this Resource Type will not be applied to company-level estimations.
• D. It permits the ability to set duration ratios based on the company-level duration estimations for new resources of this type.

Answer: B

NEW QUESTION 15
Your customer wants their field technicians to identify potential upsell opportunities for a premium service they offer by asking their customer whether they would be interested in receiving a free three-month trial.
The technician needs to capture and validate customer details to complete this three-month trial. Which three configurations meet this requirement?

• A. Create a File property with a Signature element for customers to complete if they are interested in receiving the trial.
• B. Create a String property with an Email element and use Formatting to ensure that only a valid email address can be entered if the customer would like to receive additional information.
• C. Create a String property with a Phone element and use a Regular Expression to ensure on
• D. properly formatted phone number can be entered if the customer would like to receive additionalinformation
• E. Create an Enumeration property with two radio buttons, one for "Yes" and another for "No".
• F. Create an Integer property with two check boxes, one for "Yes" and another for "No".

Answer: ABD

NEW QUESTION 16
......