NEW QUESTION 1
You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?

• A. Applications
• B. System
• C. Agent Integrations
• D. Users

Answer: C

Explanation:
https://docs.oracle.com/en/solutions/handoff-skill-to-live-agent/transfer-users-skill-bot-live-agent1.html#GUID

NEW QUESTION 2
Which statement is true regarding the default implementation of out-of-order messages?

• A. Navigation remains in the current state.
• B. All variables referenced by the out-of-order-message action are cleared.
• C. There is no default implementation for out-of-order messages.
• D. In the default implementation, when an out-of-order message is detected the navigation continues with the state name associated with the out-of-order message action.

Answer: C

NEW QUESTION 3
What happens after the skill output Welcome to our store’s chat botl’’ in this dialog flow/

• A. The skill goes to output2, outputs "You can ask me about what products we have in the store", and then returns control to the user.
• B. The skill displays "Welcome to our store's chat bot!" again.
• C. The skill returns control to the use
• D. After the user enters text, it goes to the intent state.
• E. The skill returns control to the use
• F. After the user enters text, it goes to output2 and outputs "You can ask me about what products we in the store."

Answer: A

NEW QUESTION 4
Select the FALSE statement regarding Oracle's recommendation for defining your bot’s personality and
conversational design.

• A. You should hide from users the fact that they are communicating with a bot and give them the impression that it's a human they are interacting with.
• B. You should consider naming your bot and using an appropriate avatar.
• C. Your bot should have a persona that matches that of your target audience.
• D. Words carry emotions and you should carefully consider verbiage and tone in your dialog responses.

Answer: B

NEW QUESTION 5
Oracle Digital Assistant supports several messenger-specific channel types, such as iOS, Android, Web, and Facebook. If your messenger client is nc supported, what is the simplest way to connect your skill or digital assistant to the client?

• A. Use a custom component to extend a supported channel type.
• B. Implement the channel using a Webhook.
• C. You can't connect to a unsupported messenger clien
• D. You can only connect channels to the supported clients.
• E. Ensure that your skill only outputs text and not Images or visual components such as card
• F. Then use the standard Web channel, which you can use for text-only conversations.

Answer: B

NEW QUESTION 6
Which two statements are true for the system.webview component?

• A. Parameters passed from the skill to the web application cannot be accessed through JavaScript.
• B. Property names in the web application response payload must match with the variable names in the dialog flow.
• C. When registering web applications in a skill, bot designers can see the data structure returned by the app
• D. Parameters passed from the skill to the web application are accessible through JavaScript.
• E. The webview.onDone parameter is automatically added to the payload and passes the skill's callback URL property to the web application.

Answer: AD

NEW QUESTION 7
Which two statements are true the purpose of the compose bag entity item Out of Order Extraction property?

• A. It should not be used for String entity items.
• B. When set to True, an entity item value can be updated when prompting for a different entity item value.
• C. Only set to True, an entity item value can be updated when prompting for a different entity item value.
• D. Only when set to true can entity values be specific in any order in the initial user input.
• E. When set to True, an entity item cannot be resolve until a dependent entity item is first resolved.

Answer: CE

NEW QUESTION 8
You are designing a skill for a railway company. You created a value list entity (StationEntity), which is the list of all possible train stations To resolve an intent (Routelnfolntent), you need to determine whether the user is asking for a route which is either to a station or from a station.
Which statement describes the most robust and efficient approach for extracting this information from the user input?

• A. Create a value list entity called ToFromEntlty with values of "to" and "from" and with appropriate synonyms for each valu
• B. Create a value list called DirectionStation and add ToFromEntity and StationEntity to thi
• C. Then, add DirectionStation to the Routelnfolntent.
• D. Create two derived entities based on StationEntit
• E. In one entity, set the preceding phrase to "to" (along with any required synonyms). In the other entity, do the same but with the preceding phrase "from". Add both entities to the Routelnfolntent intent.
• F. Duplicate StationEntit
• G. In one version, prefix all of the train station names with "to" and in the other prefix with "from". Then add both entities to the Routelnfolntent intent.
• H. Add StationEntity to the Routelnfolntent intent and then update the training data with phrases beginning with "from".

Answer: B

NEW QUESTION 9
Examine the code snippet below:

Which two statement are true regarding the functionality of a composite bag referenced by the variable pizza?

• A. Any individual entity item can define its own maxPrompts to override the value in the dialog flow.
• B. The first time an incorrect value for an entity item is resolved, it will result in an error and transition to the state called maxError because cancelPolicy is set to immediate and this overrides the setting for maxPrompts.
• C. Each entity item in the composite bag will be prompted for a valid value three time
• D. After the last invalid input, the flow will navigate to a state called setPizzaDough.
• E. Each entity item in the composite bag will be prompted for a valid value three time
• F. After the last invalid input, the flow will navigate to a state called maxError.

Answer: A

NEW QUESTION 10
Which three options are true for the system, entityToResolve variable?

• A. System.entityToResolve can reference the resolve value of all entity values defined within the skill.
• B. The system.entityToResolve variable tracks an entity value, that is, as you resolve entities in the composite bag, it references the current entity resolved.
• C. ${system.entityToResolve.value.userinput} returns the text entered by the user.
• D. ${system.entityToResolve.value.resolvingField) returns the text entered by the user.
• E. The system.entityToResolve variable can be referenced from withinthe syste
• F. ResolveEntities and syste
• G. commonResponse components to display, for example, information about the entity that has been resolved.

Answer: BCD

NEW QUESTION 11
You have gone through a number of testing iterations of your customer's skill that comprises 10 intents. But you find that generally the best you can get is a confidence score of 96%, even when the user phrase is identical to one of your training utterances.
What should you recommend to your customer regarding this intent confidence score?

• A. Keep iterating on user testing and add more training utterances until you can achieve a confidence level of 100% on your user input.
• B. For every verb in your training utterances, ensure you add a version of the utterance which also covers the past, present, and future tense of the verb.
• C. It is not always possible to achieve 100% confidence and adding more utterances may not help the proble
• D. Therefore, do not make further changes to the skill if it is performing to your expectations.
• E. The highest possible confidence with 10 intents is 10% (100% divided by the number of intents). So, no further changes to the skill are required.
• F. Add more utterances to the unresolvedlntent.

Answer: D

NEW QUESTION 12
intent has been configured with a composite bag entity. Which statement is FALSE?

• A. The skill may allow users to update their previous input.
• B. The conversation is entirely sequential, where users can only input values in the order determined by the dialog flow definition.
• C. The composite bag entity slots values as they are provided from the user inpu
• D. It then prompts for other entity item values.
• E. The composite bag entity is typically resolved using a system.ResolveEntities component or a system.commonResponse component.

Answer: D

NEW QUESTION 13
What is the output of this code?

• A. The code will run into an infinite loop.
• B. Only first value - "One" will be printed.
• C. The code will fail to validate because |- is not a valid symbol.
• D. All the three values - "One." "Two." and "Three." will be printed.

Answer: B

NEW QUESTION 14
Which statement about digital assistants is FALSE?

• A. A digital assistant can be used to manage a set of skills, including skills that you create yourself and skills that you have added from the Skill
• B. A digital assistant ensures that a user completes a conversation in one skill before allowing that user to trigger the intent of a different skill
• C. A digital assistant can communicate with customers through different messaging platforms.
• D. A connection to a back-end service is through a custom component that is used by a skill, rather than one that is used by a digital assistant.

Answer: B

NEW QUESTION 15
What happens if there is a system error and the state does not have an error action?

• A. The skill transitions to he state that is defined by the defaultTransitions error actio
• B. If there isn't one, then it outputs the Unexpected Error Prompt value.
• C. The skill transitions to the state that is defined by the next actio
• D. If there isn't one, then it transition to the defaultTransitions error action.
• E. The skill transitions to the state that is defined by the next action.. If there isn't one, then it transitions to the next state in the dialog flow.
• F. The skill outputs the Unexpected Error Prompt value and then transitions to the state that is defined by the defaultTransitionserror actio
• G. If there isn't one, then it ends the conversation.

Answer: C

NEW QUESTION 16
Which three statements are FALSE regarding entity resolution using a composite bag?

• A. You can define multiple prompts for each entity item in the composite bag.
• B. The composite bag will automatically resolve any entity values found in the initial user input.
• C. When a user inputs entity values, they can only be resolved in the order in which they are defined within the composite bag.
• D. Each entity item in the composite bag can have only one value.
• E. Every entity item in the composite bag must be prompted for and have a value entered.
• F. You can define validation code using Apache Freemarker for entity item values.

Answer: ACE

NEW QUESTION 17
want to save some user input, such as the type of pizza a particular user last ordered, so that it's available the next time that user starts a conversation.
Which type of variable should you use to persist values across multiple invocations of the conversation?

• A. skill variables
• B. user variables
• C. context variables
• D. profile variables

Answer: A

NEW QUESTION 18
Which three statements are true about composite bagentities?

• A. They define a business domain object as a collection of related system entities and custom entities.
• B. When you add entities to the composite bag, you can control how they get extracted in related to other entities and when they are prompted for.
• C. The composite bag will always enforce that every entity has a valid value before allowing the conversation to move on to the next state in the dialog flow.
• D. You need to create a separate composite bag to handle nonentity types such as string
• E. Locations, and attachments.
• F. The composite bag can resolve all entity values using only a single state in the dialog flow.

Answer: BCE

NEW QUESTION 19
What does this dialog flow do?

• A. It logs how many times it takes each user to enter an utterance that resolves to an intent.
• B. It loops back to the intent state until the user enters an utterance that resolves to an intent.
• C. If the user does not enter an utterance that resolves to an intent within three tries, it transitions to a state to handle the user problem.
• D. It stops the conversation if the user can't enter any utterances that resolve to an intent.

Answer: C

NEW QUESTION 20
Within your digital assistant, you notice that the user input "tell me my balance" immediately initiates the Banking skill. However, it does not offer the user the option to consider that the request could be handled by the Retail skill, which also offers the ability to check the balance in your retail account.
How should you ensure that both the banking and retail skills are considered in this case?

• A. Raise the Candidate Skills Confidence Threshold in the digital assistant.
• B. Lower the Confidence Threshold in the Retail skill.
• C. Lower the Candidate Skills Confidence Threshold in the digital assistant.
• D. Lower the Confidence Threshold in the Banking skill.

Answer: C

NEW QUESTION 21
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