NEW QUESTION 1
Which action is not required for an IP Office Contact Center deployment?

• A. Configuring the switch IP address


• B. Enabling TAPI3 Tracing


• C. Installing TAPI3 Driver


• D. Installing TSAPI Driver

Answer: D

NEW QUESTION 2
How can a quality evaluator perform mock evaluations?

• A. by creating a custom evaluation type


• B. by associating a custom evaluation type, while evaluating the interaction


• C. by selecting 'Normal' as the evaluation type, while evaluating an interaction


• D. by creating and associating a custom evaluation type, which is flagged as ignored from scoring, while evaluating

Answer: D

NEW QUESTION 3
When a user tries to start the Recorder service, it fails to start, in spite of multiple attempts. In the Recorder logs you see the following message: "no Adapter information is configured".
What is the cause of the issue?

• A. The Adapter name is configured wrongly in Recorder Dynamic configuration.


• B. The wrong IP address or DNS name is provided in the parameter.


• C. You are unable to open NIC for packet capture.


• D. The UseCTIIntegration parameter is set to FALSE.

Answer: A

NEW QUESTION 4
What is the number of databases that are created in the SQL Server?

• A. 3


• B. 1


• C. 2


• D. 4

Answer: A

NEW QUESTION 5
Which Encryption algorithm is used for call encryption in Avaya Workforce Optimization Select 5.0?

• A. RSA 256-bit


• B. AES 1024-bit


• C. AES 256-bit


• D. RSA 1024-bit

Answer: A

NEW QUESTION 6
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

• A. by utilizing the API calls provided by a third party


• B. by using Desktop Monitor > Learning Console


• C. by manually entering into MS Excel and import back into application


• D. by managing the Tags feature in the application

Answer: BD

NEW QUESTION 7
For an Avaya Workforce Optimization Select deployment, in which two places can you view the license and modules that were purchased? (Choose two.)

• A. Configuration


• B. System Configuration


• C. Organization Profile


• D. License Details interface in Tenant Administration

Answer: BC

NEW QUESTION 8
In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)

• A. Node


• B. Component


• C. Analytics


• D. Service


• E. Application

Answer: ABD

NEW QUESTION 9
Which organization level is recommended as a best practice for setting up Feature permissions?

• A. Role level


• B. Employee level


• C. Group level


• D. OU level

Answer: B

NEW QUESTION 10
Which action can Auto Assign elearning courses/quizzes?

• A. View the Evaluations.


• B. Assign them via coaching.


• C. Assign them from library interface.


• D. Associate course/quiz to a response.

Answer: C

NEW QUESTION 11
What are three functions of System Administration --> Tenant management? (Choose three.)

• A. Configure components parameters.


• B. Configure alert manager.


• C. Update tenant name.


• D. lookup License detail.


• E. Create data partitions.

Answer: CDE

NEW QUESTION 12
What are three ways to assign eLearning courses/quizzes? (Choose three.)

• A. Interaction playback


• B. Learn>Library


• C. Management


• D. Coaching


• E. Evaluation

Answer: BCE

NEW QUESTION 13
The error message displayed is:
"You cannot play this interaction as the audio could not be loaded either because of unsupported file format or server/network failure."
Which action is not a valid troubleshooting step to help resolve the error?

• A. Check if the user has permission to play the Interaction.


• B. Check if the file is available in the storage location.


• C. Check if the Media Manager service is running.


• D. Check if the browser supports HTML5.

Answer: D

NEW QUESTION 14
For which three purposes can the Desktop Monitor tool be used? (Choose three.)

• A. archiving calls


• B. on demand recording based on agent activity


• C. tagging business variables to an interaction


• D. warning the agents about unwarranted activity


• E. masking and muting Interactions where there is sensitive information

Answer: ABD

NEW QUESTION 15
Which three AWFOS server roles are supported by the AWOFS installer? (Choose three.)

• A. Web application


• B. Database


• C. Recorder


• D. Reports


• E. Evaluate

Answer: ABC

NEW QUESTION 16
What is the permission that allows a supervisor to administer all the employees?

• A. Company Admin


• B. System Admin


• C. Superuser


• D. App Admin

Answer: B

NEW QUESTION 17
Which three features are part of the Evaluate module? (Choose three.)

• A. Evaluation form design


• B. Appeals


• C. Assigning Coaching Assignments


• D. Creation of Course/Quiz


• E. Calibrations

Answer: BCE

NEW QUESTION 18
How many roles can be created in Avaya Workforce Optimization Select service?

• A. up to twenty


• B. unlimited


• C. a maximum of three


• D. up to five

Answer: B

NEW QUESTION 19
Which two are supported SMTP connection protocols? (Choose two.)

• A. POP3


• B. SMTP


• C. SMTPS


• D. IMAP

Answer: BC

NEW QUESTION 20
Which two ACD integrations are allowed with IP Office? (Choose two.)

• A. Avaya Aura Contact Center


• B. Avaya Contact Center Select


• C. Avaya IP Office Contact Center


• D. Avaya Call Center Elite

Answer: CD

NEW QUESTION 21
Where can the Calibration task that have been assigned to Quality Analyst be viewed?

• A. Evaluate > My Assignments


• B. Calibrations


• C. View Evaluations


• D. Evaluate > Adhoc Evaluations

Answer: B

NEW QUESTION 22
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