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NEW QUESTION 1
You ate a Dynamics 365 Customer Engagement administrator. You create workflows to automate business processes. You need to configure a workflow to meet the following requirements:
• Be triggered when a condition is met.
• Run immediately.
• Perform an action when a condition is met.
How should you configure the workflow? To answer, select the appropriate configuration in the answer area. NOTE: Each correct selection is worth one point.
Solution:
1) Be triggered when a condition is met - Subject contains data
2) Run Immediately - Configure the workflow to run now
3) Perform an action when a condition is met - send an email
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 2
Note: This question is part of a series of questions that present the same scenario. Each question in the
series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled. You need to recommend a storage solution that keeps storage costs low. Solution: Enable OneDrive for Business.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 3
A customer tracks events by using a custom entity.
The custom entity includes a custom field for the venue of the events. The customer must be able to display the events by venue in a calendar.
You need to ensure that all events display by venue in the calendar. To which component should you add a control?
- A. Form
- B. view
- C. Field
- D. Chart
Answer: B
NEW QUESTION 4
You are a Dynamics 365 administrator. You create a new app.
You need to create the site map for the app.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Solution:
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 5
You need to embedded the check-in solution into the communication solution. To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solution:
[MISSING]
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 6
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are:
0 - 17 18 - 25 26 - 35 36 - 55 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Create a custom Age group entity and synonyms for each individual age in the corresponding item.
Use Age group for Identify in the question.
Does this meet the goal?
- A. Yes
- B. No
Answer: A
NEW QUESTION 7
You are a Dynamics 365 for Customer Service developer.
You must trigger a mobile notification whenever a specific hashtag is posted from Twitter. The notification will send email to the company’s social media teams distribution list.
You need to create a connection to the Twitter service and build a solution.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Solution:
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 8
You are designing a canvas app that connects to Common Data Service.
You need to configure the app to meet the requirements and ensure that the canvas app is available offline. What should you implement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solution:
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/offline-apps
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 9
You are creating a Power Virtual Agents chatbot that uses multiple topics. Each user interaction can reference more than one topic.
You need to be able to capture a value in an initial topic and use it in subsequent topics. Which type of variable should you create?
- A. Bot
- B. Topic
- C. Context
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/authoring-variables-bot
NEW QUESTION 10
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating Power Virtual Agents chatbot that captures demographic information about customers. The chatbot must determine the group a customer belongs to based on their age. The age groups are:
0 - 17
18 - 25 26 - 35 36 - 55 55 - 100
You need to configure the chatbot to ask a question that can be used to determine the correct age group. Solution: Use Date and time for Identify in the question and then add branches that use conditional logic to
determine the age group.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 11
You are a Dynamics 365 Sales administrator for a software company. The sales team wants to attach a large number of supporting documents to customer records, but management does not want to incur the cost of additional storage.
The company does not have any Office 365 application integrations enabled. You need to recommend a storage solution that keeps storage costs low. Solution: Enable Outlook integration
Does the solution meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION 12
You are a Dynamics 365 administrator for a veterinarian clinic.
On the client appointment form, there is a dropdown field for clients to select their type of pet If a client selects the option Other, the veterinarian wants a text field to appear so that additional details can be added.
You need to create a dynamically visible field. What should you configure?
- A. filed visibility on the form
- B. business process flow
- C. workflow
- D. business rule
Answer: D
Explanation:
References:
https://www.sherweb.com/blog/dynamics-365/configuring-business-rules-within-microsoft-dynamics-365-crm/
NEW QUESTION 13
A company has a custom website.
You need to embed a Power Virtual Agents chatbot into the website. What should you use?
- A. Webpage URL
- B. Form ID
- C. Bot ID
- D. IFrame
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/publication-connect-bot-to-web-channels
NEW QUESTION 14
You need to design the resort portal's email registration process.
Which solutions should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.
Solution:
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 15
You need to design the FAQ solution to handle unknown responses.
Which component should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solution:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 16
You are a Dynamics 365 Customer Service developer. A salesperson creates a chart.
You need to ensure that the chart is available to all users on the team.
Which actions should the salesperson perform? To answer, drag the appropriate actions to the correct users. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 17
A company creates a Power Virtual Agents chatbot.
You need to determine when live agents are engaged to provide support.
Which metrics should you use? To answer, drag the appropriate metrics to the correct processes. Each metric may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Solution:
Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/teams/analytics-summary-teams
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 18
You are a Dynamics Sales administrator for a car dealership. The dealership uses only out-of-the-box functionality. When a new car is sold, the salesperson uses a Word template to generate a letter from the quote to thank the customer.
You need to determine if you can revise the template. Which Word template change can you make?
- A. Add the Discount field conditionally.
- B. Format the table to have alternating color rows.
- C. Format the Created On field to a long date format.
- D. Add the address of the customer.D18912E1457D5D1DDCBD40AB3BF70D5D
Answer: D
NEW QUESTION 19
You are a Dynamics 365 Customer Engagement administrator. You create a new solution in Dynamics 365. You need to help end users understand which actions to take next and ensure that user interaction occurs in manageable steps.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Solution:
Does this meet the goal?
- A. Yes
- B. Not Mastered
Answer: A
NEW QUESTION 20
A company is developing several Power Virtual Agents chatbots. The company manufactures more than 1,000 different products.
The chatbots must prompt users to enter or select a product.
You need to store the model information so that it can be reused across all chatbots. Where should you store the model data?
- A. Global variables
- B. Custom entities
- C. Topics
- D. Multiple choice options
Answer: A
NEW QUESTION 21
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