NEW QUESTION 1
Which of the following circumstances best describes a roadblock to implementing customer relationship management and supplier relationship management?

• A. Concern about conflicts of interest with partners in the supply chain
• B. Lack of defined industry standards
• C. Deterioration of customer service levels
• D. Increased access to information for supply chain partners

Answer: A

NEW QUESTION 2
A company is beginning the process of defining market segments for its products and services. The most appropriate objective for this undertaking would be to identify groups of customers with similar:

• A. geographical locations.
• B. buying power.
• C. revenue potential.
• D. service requirements.

Answer: D

NEW QUESTION 3
A supplier has decided to improve its forecast accuracy by reducing the information lead time from the retailer. Which of the following actions would be most appropriate to achieve the desired result?

• A. Eliminating sales and promotions
• B. Decentralizing demand information
• C. Reducing its quoted lead time
• D. Utilizing electronic data interchange

Answer: D

NEW QUESTION 4
Which of the following attributes is an example of both supply and operational risk?

• A. Quality
• B. Order quantities
• C. Robust processes
• D. Product mix

Answer: A

NEW QUESTION 5
Managing supply chain risks includes which of the following activities?

• A. Developing alternatives to key suppliers
• B. Setting aside funds for disruption-recovery efforts
• C. Charging each supply chain partner a portion of risk cost
• D. Creating extra inventory to cover disruptions in the supply chain

Answer: A

NEW QUESTION 6
Point-of-sale information fails to measure actual demand most likely because:

• A. holidays interrupt typical sales patterns.
• B. inventory levels are inaccurate.
• C. there is lag time in the system.
• D. data about lost sales cannot be captured.

Answer: D

NEW QUESTION 7
The question below is based on the following flowchart:

Which of the following phrases most accurately describes the complete flow of demand information?

• A. From supplier to customer
• B. From customer to manufacturer
• C. From customer to supplier
• D. From supplier to manufacturer

Answer: C

NEW QUESTION 8
A large, global third party logistics provider (3PL) is contemplating the switch to the use of ethanol-based fuel in its truck fleet and wants to identify the impact of this change on food prices. Which of the following attributes of the triple bottom line (TBL) are part of this trade off decision?

• A. Organizational, financial and social
• B. Social, financial and environmental
• C. Social, environmental and organizational
• D. Organizational, financial and environmental

Answer: B

NEW QUESTION 9
Which of the following actions is an initial step in a continuous process improvement model?

• A. Creating a flowchart to map the process
• B. Benchmarking against another company
• C. Setting specific performance goals
• D. Developing a realistic project plan

Answer: A

NEW QUESTION 10
An advanced planning system differs primarily from enterprise resources planning by:

• A. optimizing operations scheduling.
• B. translating plans into action.
• C. concentrating on production.
• D. linking to the transportation management system.

Answer: A

NEW QUESTION 11
A company has revenues of $100,000, which includes 10% supply chain expense and 80% other expenses. Which of the following actions will result in the largest increase in gross profit?

• A. Increase sales by 25%.
• B. Increase sales by 10% and reduce supply chain expense to 8%.
• C. Increase sales by 15% and reduce supply chain expense to 9%.
• D. Reduce supply chain expense to 5%.

Answer: D

NEW QUESTION 12
Which of the following actions is most likely to improve the cash-to-cash cycle time?

• A. Find suppliers with lower total cost of ownership (TCO)
• B. Implement vendor-managed inventory (VMI) with key suppliers
• C. Implement vendor-managed inventory (VMI) with key customers
• D. Establish targeted promotions for the most profitable market segments

Answer: B

NEW QUESTION 13
Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

• A. wider variety.
• B. shorter lead time.
• C. higher profit margins.
• D. lower sales volumes.

Answer: C

NEW QUESTION 14
Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

• A. Sales and marketing refers to SCOR to improve demand generation.
• B. Production and engineering uses SCOR best practices to design a new "make" process flow.
• C. Distribution and logistics selects suppliers from the SCOR reference list.
• D. Marketing and development incorporates SCOR Level I metrics for new product design.

Answer: B

NEW QUESTION 15
The most common method for coping with demand variability in the manufacture of products with a lengthy cycle time is to have:

• A. higher raw material inventory.
• B. higher finished-goods inventory.
• C. lower finished-goods inventory.
• D. lower raw material inventory.

Answer: B

NEW QUESTION 16
Which of the following principles is a core value of the UN Global Compact?

• A. Anti-Corruption
• B. Profitability
• C. Discrimination
• D. Employment

Answer: A

NEW QUESTION 17
An advantage of using a third-party logistics service (3PL) is improved:

• A. on-time delivery of shipments due to higher inventory levels.
• B. cost structure due to economies of scale.
• C. access to smaller markets due to localization.
• D. risk visibility due to inventory consolidation.

Answer: B